Regional Clinical Specialist (Denver, CO)

The Regional Clinical Specialist is a field-based position providing education and training to Myomo product users, therapists, and others within the circle of care. The ideal candidate would facilitate and advocate for maximization of clinical outcomes via user engagement and therapeutic improvement. He/she would ensure that established standards of practice are followed.

The core function of this role is to support MyoPro and MyoPal users through the first year of post-delivery product use. In addition, the Regional Clinical Specialist would promote Myomo products in in-services, and train potential referral sources to develop relationships and obtain referrals within the assigned region. Keys to success are strong communication, including setting expectations and follow-up. In addition, a successful candidate would demonstrate the ability to build rapport, provide clinical guidance, and serve within the clinical community as an exemplary representative of the company, as well as a knowledgeable point of contact around the Myomo product line.

Responsibilities

• Provide post-delivery support, working directly with the client, as well as attending therapy sessions with and/or visiting the client at their residence.

• Demonstrate proficiency and expertise in assessing learning needs, conducting training programs, and teaching therapists and patients/clients.

• Ensure quality care via following standards of practice with Myomo products.

• Serve as the clinical expert on Myomo’s product line, demonstrating an additional thorough understanding of related industry products, technical knowledge, trends, and competitors.

• Support patient fittings, working collaboratively with therapists and patients for training and follow-up, partnering as appropriate with internal and external clinical stakeholders.

• Provide education and clinical support in response to field inquiries, responding to any applicable complaints in a timely manner.

• Update client record and/or other applicable documentation in a prompt and professional manner.

• Develop, lead, and facilitate Myomo product trainings and other programs to healthcare professionals.

• Build and sustain credible business relationships with therapists, clients, and physicians; share product expertise accordingly.

• Identify, report, and advise of customer needs, product performance and potential sales opportunities to influence product improvement, service of accounts, and growth.

• Provide insight, guidance, and market feedback to leadership including applicable recommendations for continued product development and enhancements.

• Assist and support with various clinical duties as needed, attending and participating in industry conferences and meetings when appropriate.

Qualifications

• Advanced degree and Physical Therapist/Occupational Therapist experience.

• Minimum 3 years of clinical experience required; neurological rehab experience preferred, preferably in a hospital, skilled nursing, or out-patient setting.

• Experience in business development or clinical education to hospitals or rehabilitation facilities is a plus, but not required.

• Experience training clinicians on various clinical and non-clinical aspects of products or services preferred.

• High degree of organization and self-motivation with strong integrity, initiative, and excellent verbal/written communication and interpersonal skills sufficient to build effective, long-lasting relationships with therapists and patients/clients.

• Strong public speaking and presentation skills.

• Ability to travel 50% in assigned territories, with an average of two overnight stays a week.

• Strong dedication to teamwork, along with a commitment to clinical excellence.

• Intermediate or advanced skills with applicable computer programs, including Microsoft Excel, Word, and PowerPoint.