Account Manager Amber Parham’s Approach to Recovery Care

Amber Parham’s passion for supporting residents in recovery shines through in her approach to dining services. She believes that nutritious meals not only foster trust but also provide comfort, especially for those who have experienced food insecurity. With hands-on leadership and open communication, Amber ensures her team meets every resident’s dietary needs. Her creative initiatives, like hosting Burgers & Bingo nights, add a fun and engaging element to her work. Read the full interview to learn more about Amber’s inspiring approach to resident care.

What drives your passion to serve residents in addiction treatment?

I understand the journey to recovery can be long and come with struggles. I want residents to know they have support at every stage of their journey, so they can be back on their feet, clean and healthy.

How does good meal service support residents in their recovery?

A delicious, nutritious meal can be as comforting as a ‘home remedy’ that soothes the soul. Food can bring people together, and consistent, quality meals establish trust. Some residents may have not known where or when their next meal would come from, which makes excellent meal service essential.

What do you enjoy the most about working at HCSG?

I love HCSG’s commitment to open, transparent communication. It is a great feeling knowing that we all come from different backgrounds but we all have the same mission of ensuring our residents receive the best care possible.

How do you keep your teams motivated and focused on delivering excellent customer service?

I keep my team focused and motivated by supporting their needs with hands-on learning and support. Communication is key in how we operate. We constantly check in with each other throughout the day to make sure every resident’s dietary needs are being met.

What are some creative ways your team supports your facility through food service?

We love engaging with residents in fun and meaningful ways. One event we hosted was a Burgers & Bingo night, which brought everyone together for great food, music, and games! The winners even received cute rubber duckies as prizes. It was a fantastic way to connect and brighten their day.

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