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ANTHEM REPORTS FOURTH QUARTER AND FULL YEAR 2021 RESULTS Fourth quarter GAAP net income was $4.63 per share, including net negative adjustment items of $0.51 per share. Adjusted net income was $5.14* per share. Full year

Key Takeaway: ANTHEM REPORTS FOURTH QUARTER AND FULL YEAR 2021 RESULTS Indianapolis, Ind. - January 26, 2022 - Anthem, Inc. (NYSE: ANTM) reported fourth quarter and full year 2021 results reflecting strong financial performance, including double-digit top and bottom line growth. 2021 was ano

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ANTHEM REPORTS FOURTH QUARTER AND FULL YEAR 2021 RESULTS
Indianapolis, Ind. - January 26, 2022 - Anthem, Inc. (NYSE: ANTM) reported fourth quarter and full year 2021 results reflecting strong financial performance, including double-digit top and bottom line growth.
2021 was another year of strong growth for Anthem as we continued our transformation from a health benefits company to a lifetime trusted partner in health, said Gail K. Boudreaux, President and CEO. We begin 2022 with ongoing momentum across all our businesses, and we re confident in our ability to deliver earnings growth consistent with our long-term targeted range as we innovate for consumers and advance our digital platform for health. Anthem is uniquely positioned to achieve our purpose of improving the Health of Humanity thanks to our 98,000 dedicated employees and their unwavering commitment to the customers and communities we serve.
CONSOLIDATED HIGHLIGHTS
Earnings Per Share: GAAP net income was $4.63 per share in the fourth quarter, including net negative adjustment items of $0.51 per share. Adjusted net income was $5.14* per share. Full year GAAP net income was $24.73 per share, including net negative adjustment items of $1.25 per share. Adjusted net income was $25.98* per share. Adjusted net income per share for 2021 grew by 15.6% compared to 2020.
Membership: Medical enrollment totaled approximately 45.4 million members as of December 31, 2021, an increase of 2.4 million, or 5.7 percent from the prior year quarter. Government Business enrollment increased by 2.2 million lives compared to the prior year quarter, primarily driven by organic growth in the Medicaid business, aided by the suspension of eligibility recertification efforts in our markets, the acquisition of MMM, the launch of HealthyBlue in North Carolina, and organic growth in our Medicare Advantage business. Commercial & Specialty Business enrollment increased by 249 thousand year over year primarily driven by strong risk-based membership growth, partially offset by in-group attrition in the group fee-based business.
During the fourth quarter of 2021, medical enrollment increased sequentially by 303 thousand driven by organic growth in the Medicaid business, and growth in Commercial risk-based and fee-based membership.
Operating Revenue: Operating revenue was $36.0 billion in the fourth quarter of 2021, an increase of $4.5 billion, or 14.2 percent, from the prior year quarter and 15.9 percent after adjusting for the repeal of the health insurance tax in 2021. Operating revenue for 2021 was $136.9 billion, representing 13.4 percent growth over 2020, and 15.0 percent growth after adjusting for the repeal of the health insurance tax in 2021. The increase for both the quarter and the full year was driven by higher premium revenue due to growth in Medicaid, Medicare and Commercial risk-based membership, and growth in pharmacy product revenue within IngenioRx, partially offset by the repeal of the health insurance tax.
Benefit Expense Ratio: The benefit expense ratio was 89.5 percent in the fourth quarter of 2021, an increase of 60 basis points versus the prior year quarter and a decrease of 90 basis points after adjusting for the repeal of the health insurance tax in 2021. Excluding the impact of the repeal of the health insurance tax, the decrease was primarily driven by the timing of Medicaid rate actions and reduced costs associated with COVID-related care. The benefit expense ratio was 87.5 percent for the full year of 2021, an increase of 290 basis points year-over-year and an increase of 140 basis points after adjusting for the repeal of the health insurance tax in 2021. Excluding the impact of the repeal of the health insurance tax, the increase was primarily driven by a smaller reduction in non-COVID healthcare utilization as compared to the prior year and an increase in costs associated with COVID-related care.
Medical claims reserves established at December 31, 2020 developed better than the Company s expectations as of December 31, 2021, with the majority offset by rebates, risk-corridors and other related mechanisms.
Days in Claims Payable: Days in Claims Payable was 45.2 days as of December 31, 2021, a decrease of 1.6 days from September 30, 2021 and an increase of 1.8 days as compared to December 31, 2020.
SG&A Expense Ratio: The SG&A expense ratio was 11.7 percent in the fourth quarter of 2021, a decrease of 200 basis points from 13.7 percent in the fourth quarter of 2020. The decrease was primarily driven by growth in operating revenue and the repeal of the health insurance tax in 2021, partially offset by increased spend to support growth and business optimization charges taken in the fourth quarter of 2021. For the full year of 2021, the SG&A expense ratio was 11.6 percent, a decrease of 280 basis points from 14.4 percent in 2020. The decrease was primarily driven by growth in operating revenue, the repeal of the health insurance tax in 2021, and the absence of charges in 2021 for the BCBSA litigation accrual recognized in 2020 and reduced business optimization charges in 2021, partially offset by increased spend to support growth.
Operating Cash Flow: Operating cash flow was $1.7 billion, or 1.5 times net income in the fourth quarter of 2021, a decrease of $2.1 billion as compared to the prior year quarter. The year-on-year decrease was primarily driven by an increase in medical claims payable in the fourth quarter of 2020 compared with a slight decrease in the fourth quarter of 2021, and an increase in receivables. For the full year 2021, operating cash flow was $8.4 billion, or 1.4 times net income.
Share Repurchase Program : During the fourth quarter of 2021, the Company repurchased 1.3 million shares of its common stock for $522 million, at a weighted average price of $417.92. As of December 31, 2021, the Company had approximately $4.2 billion of Board-approved share repurchase authorization remaining.
Cash Dividend: During the fourth quarter of 2021, the Company paid a quarterly dividend of $1.13 per share, representing a distribution of cash totaling $274 million.
On January 25, 2022, the Audit Committee of the Company s Board of Directors declared a first quarter 2022 dividend to shareholders of $1.28 per share, an increase of over 13 percent from the quarterly dividend payment in the fourth quarter. On an annualized basis, the new quarterly dividend equates to $5.12 per share. The first quarter dividend is payable on March 25, 2022, to shareholders of record at the close of business on March 10, 2022.
Investment Portfolio & Capital Position: During the fourth quarter of 2021, the Company recorded net gains of $211 million. During the fourth quarter of 2020, the Company recorded net gains of $5 million. These amounts are excluded from adjusted earnings per share.
As of December 31, 2021, the Company s net unrealized gain position in the investment portfolio was $648 million, consisting primarily of fixed maturity securities. As of December 31, 2021 cash and investments at the parent company totaled approximately $1.2 billion.
REPORTABLE SEGMENTS
Anthem, Inc. has four reportable segments: Commercial & Specialty Business (comprised of Individual, Group risk-based, Group fee-based, and BlueCard businesses); Government Business (comprised of the Medicaid, Medicare, and Federal Health Products & Services businesses); IngenioRx; and Other (comprised of the Diversified Business Group and corporate expenses not allocated to our other reportable segments).
Reportable Segment Highlights
(In millions) Three Months Ended December 31 Twelve Months Ended December 31
2021 2020 Change 2021 2020 Change
Operating Revenue
Commercial & Specialty Business $ 9,905 $ 9,223 7.4 % $ 38,809 $ 36,699 5.7 %
Government Business 21,912 18,763 16.8 % 82,919 71,572 15.9 %
IngenioRx 6,801 5,863 16.0 % 25,431 21,911 16.1 %
Other 2,693 1,780 51.3 % 10,250 6,057 69.2 %
Eliminations (5,293 ) (4,096 ) 29.2 % (20,466 ) (15,431 ) 32.6 %
Total Operating Revenue 1 $ 36,018 $ 31,533 14.2 % $ 136,943 $ 120,808 13.4 %
Operating Gain (Loss) 3
Commercial & Specialty Business $ 74 $ 123 (39.8 )% $ 2,753 $ 2,681 2.7 %
Government Business 748 169 342.6 % 3,061 2,444 25.2 %
IngenioRx 427 363 17.6 % 1,684 1,361 23.7 %
Other (61 ) (50 ) NM 2 (9 ) (126 ) NM 2
Total Operating Gain 1 $ 1,188 $ 605 96.4 % $ 7,489 $ 6,360 17.8 %
Operating Margin
Commercial & Specialty Business 0.7 % 1.3 % (60) bp 7.1 % 7.3 % (20) bp
Government Business 3.4 % 0.9 % 250 bp 3.7 % 3.4 % 30 bp
IngenioRx 6.3 % 6.2 % 10 bp 6.6 % 6.2 % 40 bp
Total Operating Margin 1 3.3 % 1.9 % 140 bp 5.5 % 5.3 % 20 bp
Commercial & Specialty Business: Operating gain in the Commercial & Specialty Business segment totaled $74 million in the fourth quarter of 2021, a decrease of $49 million from $123 million in the fourth quarter of 2020. The decrease was driven by higher business optimization expenses in the fourth quarter of 2021, and the impact of the BCBSA litigation settlement accrual adjustment in the fourth quarter of 2020. Absent these items, which are excluded from our adjusted earnings, operating gain increased $87 million due to reduced net costs associated with COVID.
Government Business: Operating gain in the Government Business segment was $748 million in the fourth quarter of 2021, an increase of $579 million from $169 million in the fourth quarter of 2020. The increase was primarily attributable to the timing of Medicaid rate actions and membership growth in the Medicaid and Medicare businesses, including growth resulting from the acquisition of MMM.
IngenioRx: Operating gain was $427 million in the fourth quarter of 2021, an increase of $64 million, or 17.6 percent, from $363 million in the fourth quarter of 2020. The increase was driven by growth in members served by IngenioRx.
Other: The Company reported an operating loss of $61 million in the Other segment for the fourth quarter of 2021, compared with an operating loss of $50 million in the prior year quarter.
Full Year 2022:
Basis of Presentation
Conference Call and Webcast
Management will host a conference call and webcast today at 8:30 a.m. Eastern Standard Time ( EST ) to discuss the company s fourth quarter results and outlook. The conference call should be accessed at least 15 minutes prior to the start of the call with the following numbers:
888-947-9963 (Domestic) 800-570-8796 (Domestic Replay)
312-470-0178 (International) 203-369-3293 (International Replay)
The access code for today s conference call is 3972058. The replay will be available from 11:30 a.m. EDT today, until the end of the day on February 25, 2022. The call will also be available through a live webcast at www.antheminc.com under the Investors link. A webcast replay will be available following the call.
Anthem Contacts:
Investor Relations Media
Stephen Tanal Michelle Vanstory
Stephen.Tanal@anthem.com Michelle.Vanstory@anthem.com
About Anthem, Inc.
Anthem is a leading health company dedicated to improving lives and communities, and making healthcare simpler. Through its affiliated companies, Anthem serves more than 118 million people, including more than 45 million within its family of health plans. Delivering health beyond healthcare, Anthem is expanding from being a partner in health benefits to a lifetime, trusted health partner. For more information, please visit www.antheminc.com or follow @AnthemInc on Twitter.
Membership Summary
(Unaudited and in Thousands)
Change from
December 31, 2021 December 31, 2020 September 30, 2021 December 31, 2020 September 30, 2021
Medical Membership
Commercial & Specialty Business
Individual 759 680 769 11.6 % (1.3 )%
Group Risk-Based 4,006 3,799 3,946 5.4 % 1.5 %
Commercial Risk-Based 4,765 4,479 4,715 6.4 % 1.1 %
BlueCard 6,178 6,059 6,166 2.0 % 0.2 %
Group Fee-Based 19,395 19,551 19,370 (0.8 )% 0.1 %
Commercial Fee-Based 25,573 25,610 25,536 (0.1 )% 0.1 %
Total Commercial & Specialty Business 30,338 30,089 30,251 0.8 % 0.3 %
Government Business
Medicare Advantage 1,859 1,428 1,853 30.2 % 0.3 %
Medicare Supplement 952 933 947 2.0 % 0.5 %
Total Medicare 2,811 2,361 2,800 19.1 % 0.4 %
Medicaid 10,600 8,852 10,391 19.7 % 2.0 %
Federal Employees Health Benefits 1,625 1,623 1,629 0.1 % (0.2 )%
Total Government Business 15,036 12,836 14,820 17.1 % 1.5 %
Total Medical Membership 45,374 42,925 45,071 5.7 % 0.7 %
Other Membership
Life and Disability Members 4,782 5,064 4,695 (5.6 )% 1.9 %
Dental Members 6,674 6,385 6,637 4.5 % 0.6 %
Dental Administration Members 1,491 1,316 1,486 13.3 % 0.3 %
Vision Members 8,031 7,536 7,974 6.6 % 0.7 %
Medicare Part D Standalone Members 438 413 438 6.1 % %
Consolidated Statements of Income
(In millions, except per share data) Three Months Ended December 31
2021 2020 Change
Revenues
Premiums $ 30,769 $ 27,108 13.5 %
Product revenue 3,525 2,899 21.6 %
Administrative fees and other revenue 1,724 1,526 13.0 %
Total operating revenue 36,018 31,533 14.2 %
Net investment income 352 286 23.1 %
Net gains on financial instruments 211 5 NM
Total revenues 36,581 31,824 14.9 %
Expenses
Benefit expense 27,538 24,088 14.3 %
Cost of products sold 3,070 2,522 21.7 %
Selling, general and administrative expense 4,222 4,318 (2.2 )%
Interest expense 200 191 4.7 %
Amortization of other intangible assets 135 92 46.7 %
Loss on extinguishment of debt 16 2 NM
Total expenses 35,181 31,213 12.7 %
Income before income tax expense 1,400 611 129.1 %
Income tax expense 275 60 358.3 %
Net income 1,125 551 104.2 %
Net loss attributable to noncontrolling interests 12 NM
Shareholders net income $ 1,137 $ 551 106.4 %
Shareholders net income per diluted share $ 4.63 $ 2.19 111.4 %
Diluted shares 245.5 251.1 (2.2 )%
Benefit expense as a percentage of premiums 89.5 % 88.9 % 60 bp
Selling, general and administrative expense as a percentage of total operating revenue 11.7 % 13.7 % (200 )bp
Income before income tax expense as a percentage of total revenue 3.8 % 1.9 % 190 bp
NM = calculation not meaningful
Consolidated Statements of Income
(In millions, except per share data) Twelve Months Ended December 31
2021 2020 Change
Revenues
Premiums $ 117,373 $ 104,109 12.7 %
Product revenue 12,657 10,384 21.9 %
Administrative fees and other revenue 6,913 6,315 9.5 %
Total operating revenue 136,943 120,808 13.4 %
Net investment income 1,378 877 57.1 %
Net gains on financial instruments 318 182 74.7 %
Total revenues 138,639 121,867 13.8 %
Expenses
Benefit expense 102,645 88,045 16.6 %
Cost of products sold 10,895 8,953 21.7 %
Selling, general and administrative expense 15,914 17,450 (8.8 )%
Interest expense 798 784 1.8 %
Amortization of other intangible assets 441 361 22.2 %
Loss on extinguishment of debt 21 36 (41.7 )%
Total expenses 130,714 115,629 13.0 %
Income before income tax expense 7,925 6,238 27.0 %
Income tax expense 1,830 1,666 9.8 %
Net income 6,095 4,572 33.3 %
Net loss attributable to noncontrolling interests 9 NM
Shareholders net income $ 6,104 $ 4,572 33.5 %
Shareholders net income per diluted share $ 24.73 $ 17.98 37.5 %
Diluted shares 246.8 254.3 (2.9 )%
Benefit expense as a percentage of premiums 87.5 % 84.6 % 290 bp
Selling, general and administrative expense as a percentage of total operating revenue 11.6 % 14.4 % (280 )bp
Income before income tax expense as a percentage of total revenue 5.7 % 5.1 % 60 bp
NM = calculation not meaningful
Consolidated Balance Sheets
(In millions) December 31, 2021 December 31, 2020
(Unaudited)
Assets
Current assets:
Cash and cash equivalents $ 4,880 $ 5,741
Fixed maturity securities 26,267 23,433
Equity securities, current 1,881 1,559
Premium receivables 5,681 5,279
Self-funded receivables 4,010 2,849
Other receivables 3,749 2,830
Other current assets 4,603 4,060
Total current assets 51,071 45,751
Long-term investments:
Fixed maturity securities 632 562
Other invested assets 5,225 4,285
Property and equipment, net 3,919 3,483
Goodwill 24,228 21,691
Other intangible assets 10,615 9,405
Other noncurrent assets 1,617 1,438
Total assets $ 97,307 $ 86,615
Liabilities and equity
Liabilities
Current liabilities:
Medical claims payable $ 13,518 $ 11,359
Other policyholder liabilities 5,521 4,590
Unearned income 1,153 1,259
Accounts payable and accrued expenses 4,970 5,493
Short-term borrowings 275
Current portion of long-term debt 1,599 700
Other current liabilities 7,849 6,052
Total current liabilities 34,885 29,453
Long-term debt, less current portion 21,157 19,335
Reserves for future policy benefits 802 794
Deferred tax liabilities, net 2,652 2,019
Other noncurrent liabilities 1,683 1,815
Total liabilities 61,179 53,416
Shareholders equity
Common stock 2 3
Additional paid-in capital 9,148 9,244
Retained earnings 27,088 23,802
Accumulated other comprehensive (loss) income (178 ) 150
Total shareholders equity 36,060 33,199
Noncontrolling interests 68
Total equity 36,128 33,199
Total liabilities and equity $ 97,307 $ 86,615
Consolidated Statements of Cash Flows
(In millions) Twelve Months Ended December 31
2021 2020
Operating activities
Net income $ 6,095 $ 4,572
Adjustments to reconcile net income to net cash provided by operating activities:
Net gains on financial instruments (318 ) (182 )
Depreciation and amortization 1,302 1,154
Deferred income taxes 173 (540 )
Impairment of property and equipment 73 198
Share-based compensation 255 283
Changes in operating assets and liabilities:
Receivables, net (2,138 ) (256 )
Other invested assets (70 ) (32 )
Other assets 190 (283 )
Policy liabilities 2,597 3,528
Unearned income (113 ) 202
Accounts payable and other liabilities 719 1,978
Income taxes 140 72
Other, net (541 ) (6 )
Net cash provided by operating activities 8,364 10,688
Investing activities
Purchases of investments (18,669 ) (19,492 )
Proceeds from sale of investments 10,269 11,318
Maturities, calls and redemptions from investments 4,344 4,741
Changes in securities lending collateral (956 ) (849 )
Purchases of subsidiaries, net of cash acquired (3,476 ) (1,976 )
Purchases of property and equipment (1,087 ) (1,021 )
Other, net (63 ) (45 )
Net cash used in investing activities (9,638 ) (7,324 )
Financing activities
Net proceeds from (repayments of) commercial paper borrowings 50 (150 )
Net proceeds from (repayments of) short-term borrowings 275 (700 )
Net proceeds from long-term borrowings 2,394 552
Changes in securities lending payable 956 849
Repurchase and retirement of common stock (1,900 ) (2,700 )
Cash dividends (1,104 ) (954 )
Proceeds from issuance of common stock under employee stock plans 203 176
Taxes paid through withholding of common stock under employee stock plans (102 ) (128 )
Other, net (349 ) 488
Net cash provided by (used in) financing activities 423 (2,567 )
Effect of foreign exchange rates on cash and cash equivalents (10 ) 7
Change in cash and cash equivalents (861 ) 804
Cash and cash equivalents at beginning of period 5,741 4,937
Cash and cash equivalents at end of period $ 4,880 $ 5,741
Reconciliation of Medical Claims Payable
Years Ended December 31
(In millions) 2021 2020 2019
(Unaudited)
Gross medical claims payable, beginning of year $ 11,135 $ 8,647 $ 7,266
Ceded medical claims payable, beginning of year (46 ) (33 ) (34 )
Net medical claims payable, beginning of year 11,089 8,614 7,232
Business combinations and purchase adjustments 420 339
Net incurred medical claims:
Current year 100,440 85,094 78,695
Prior years redundancies (1) (1,703 ) (637 ) (500 )
Total net incurred medical claims 98,737 84,457 78,195
Net payments attributable to:
Current year medical claims 88,156 74,629 70,294
Prior years medical claims 8,829 7,692 6,519
Total net payments 96,985 82,321 76,813
Net medical claims payable, end of year 13,261 11,089 8,614
Ceded medical claims payable, end of year 21 46 33
Gross medical claims payable, end of year* $ 13,282 $ 11,135 $ 8,647
Current year medical claims paid as a percentage of current year net incurred medical claims 87.8 % 87.7 % 89.3 %
Prior year redundancies in the current year as a percentage of prior year net medical claims payable less prior year redundancies in the current year 18.1 % 8.0 % 7.4 %
Prior year redundancies in the current year as a percentage of prior year net incurred medical claims 2.0 % 0.8 % 0.7 %
GAAP Reconciliation
Anthem, Inc. has referenced Adjusted Net Income and Adjusted Net Income Per Share, which are non-GAAP measures, in this document. These non-GAAP measures are not intended to be alternatives to any measure calculated in accordance with GAAP. In addition to these non-GAAP measures, references are made to the measures Operating Revenue and Operating Gain. Each of these measures is provided to further aid investors in understanding and analyzing the company s core operating results and comparing Anthem, Inc. s financial results. A reconciliation of Operating Revenue to Total Revenue is set forth in the Consolidated Statements of Income herein. A reconciliation of the non-GAAP measures to the most directly comparable measures calculated in accordance with GAAP, together with a reconciliation of reportable segments operating gain to income before income tax expense, is reported below. Prior amounts may be grouped differently to conform to current presentation.
Three Months Ended December 31 Twelve Months Ended December 31
(In millions, except per share data) 2021 2020 Change 2021 2020 Change
Shareholders net income $ 1,137 $ 551 106.4 % $ 6,104 $ 4,572 33.5 %
Add / (Subtract):
Net gains on financial instruments (211 ) (5 ) (318 ) (182 )
Amortization of other intangible assets 135 92 441 361
Loss on extinguishment of debt 16 2 21 36
Business optimization charges 187 46 187 653
BCBSA litigation settlement (46 ) 548
Transaction and integration related costs 19 22 54 49
Litigation expenses 27 6 42 40
Tax impact of non-GAAP adjustments (49 ) (31 ) (120 ) (360 )
Net adjustment items 124 86 307 1,145
Adjusted shareholders net income $ 1,261 $ 637 98.0 % $ 6,411 $ 5,717 12.1 %
Shareholders net income per diluted share $ 4.63 $ 2.19 111.4 % $ 24.73 $ 17.98 37.5 %
Add / (Subtract):
Net gains on financial instruments (0.86 ) (0.02 ) (1.29 ) (0.72 )
Amortization of other intangible assets 0.55 0.37 1.79 1.42
Loss on extinguishment of debt 0.07 0.01 0.09 0.14
Business optimization charges 0.76 0.18 0.76 2.57
BCBSA litigation settlement (0.18 ) 2.15
Transaction and integration related costs 0.08 0.09 0.22 0.19
Litigation expenses 0.11 0.02 0.17 0.16
Tax impact of non-GAAP adjustments (0.20 ) (0.12 ) (0.49 ) (1.42 )
Rounding impact 0.01
Net adjustment items 0.51 0.35 1.25 4.50
Adjusted shareholders net income per diluted share $ 5.14 $ 2.54 102.4 % $ 25.98 $ 22.48 15.6 %
Full Year 2022 Outlook
Shareholders net income per diluted share Greater than $26.75
Add / (Subtract):
Amortization of other intangible assets Approximately $2.15
Tax impact of non-GAAP adjustments Approximately $(0.65)
Net adjustment items Approximately $1.50
Adjusted shareholders net income per diluted share Greater than $28.25
Three Months Ended December 31 Twelve Months Ended December 31
(In millions) 2021 2020 Change 2021 2020 Change
Reportable segments operating gain $ 1,188 $ 605 96.4 % $ 7,489 $ 6,360 17.8 %
Net investment income 352 286 1,378 877
Net gains on financial instruments 211 5 318 182
Interest expense (200 ) (191 ) (798 ) (784 )
Amortization of other intangible assets (135 ) (92 ) (441 ) (361 )
Loss on extinguishment of debt (16 ) (2 ) (21 ) (36 )
Income before income tax expense $ 1,400 $ 611 129.1 % $ 7,925 $ 6,238 27.0 %
Financial Guidance Summary
Full Year 2021 Actual Full Year 2022 Outlook Approximate Change
Year-End Medical Enrollment
Fee-Based 25,586 26,100 - 26,300 514k -714k
Risk-Based 19,788 19,500 - 19,900 (288k)-112k
Total 45,374 45,600 - 46,200 226k - 826k
Operating Revenue $136.9 billion $152 billion Approximately $15.1 billion or 11.0%
Premium Revenue $117.4 billion $130 billion Approximately $12.6 billion or 10.7%
Benefit Expense Ratio 87.5% 88.0% +/- 50 bps 50 bps +/- 50 bps
SG&A Expense Ratio 11.6% 10.8% +/- 50 bps (80) bps +/- 50 bps
Operating Gain $7.5 billion Greater than $8.4 billion Greater than $900 million or 12.0%
Other Pre-Tax Items:
Net Investment income $1,378 million $1,100 million ($278) million
Interest Expense ($798) million ($840) million ($42) million
Amortization of Intangible Assets ($441) million ($522) million ($81) million
Net Pre-Tax Expense $139 million ($262) million ($401) million
Effective Tax Rate 23.1% 22.0% - 24.0% (1.1%) - 0.9%
GAAP EPS $24.73 Greater than $26.75 8.2% or better
Adjusted EPS $25.98 Greater than $28.25 8.8% or better
Diluted Shares 246.8 million 243 - 244 million (1.5%) - (1.1%)
Operating Cash Flow $8.4 billion Greater than $6.9 billion ($1.5) billion or better
Forward-Looking Statements
This document contains certain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements reflect our views about future events and financial performance and are generally not historical facts. Words such as expect, feel, believe, will, may, should, anticipate, intend, estimate, project, forecast, plan and similar expressions are intended to identify forward-looking statements. These statements include, but are not limited to: financial projections and estimates and their underlying assumptions; statements regarding plans, objectives and expectations with respect to future operations, products and services; and statements regarding future performance. Such statements are subject to certain risks and uncertainties, many of which are difficult to predict and generally beyond our control, that could cause actual results to differ materially from those expressed in, or implied or projected by, the forward-looking statements. You are cautioned not to place undue reliance on these forward- looking statements that speak only as of the date hereof. You are also urged to carefully review and consider the various risks and other disclosures discussed in our reports filed with the U.S. Securities and Exchange Commission from time to time, which attempt to advise interested parties of the factors that affect our business. Except to the extent otherwise required by federal securities laws, we do not undertake any obligation to republish revised forward-looking statements to reflect events or circumstances after the date hereof. These risks and uncertainties include, but are not limited to: the impact of large scale medical emergencies, such as public health epidemics and pandemics, including COVID-19, and catastrophes; trends in healthcare costs and utilization rates; our ability to secure sufficient premium rates, including regulatory approval for and implementation of such rates; the impact of federal, state and international law and regulation, including ongoing changes in the Patient Protection and Affordable Care Act and the Health Care and Education Reconciliation Act of 2010, as amended; changes in economic and market conditions, as well as regulations that may negatively affect our liquidity and investment portfolios; our ability to contract with providers on cost-effective and competitive terms; competitive pressures and our ability to adapt to changes in the industry and develop and implement strategic growth opportunities; reduced enrollment; the impact of a cyber-attack or other cyber security breach resulting in unauthorized disclosure of member or employee sensitive or confidential information, including the impact and outcome of any investigations, inquiries, claims and litigation related thereto; risks and uncertainties regarding Medicare and Medicaid programs, including those related to non-compliance with the complex regulations imposed thereon; our ability to maintain and achieve improvement in Centers for Medicare and Medicaid Services Star ratings and other quality scores and funding risks with respect to revenue received from participation therein; a negative change in our healthcare product mix; costs and other liabilities associated with litigation, government investigations, audits or reviews; risks and uncertainties related to our pharmacy benefit management ( PBM ) business, including non-compliance by any party with the PBM services agreement between us and CaremarkPCS Health, L.L.C.; medical malpractice or professional liability claims or other risks related to healthcare and PBM services provided by our subsidiaries; general risks associated with mergers, acquisitions, joint ventures and strategic alliances; changes in tax laws; possible impairment of the value of our intangible assets if future results do not adequately support goodwill and other intangible assets; possible restrictions in the payment of dividends from our subsidiaries and increases in required minimum levels of capital; our ability to repurchase shares of our common stock and pay dividends on our common stock due to the adequacy of our cash flow and earnings and other considerations; the potential negative effect from our substantial amount of outstanding indebtedness; a downgrade in our financial strength ratings; the effects of any negative publicity related to the health benefits industry in general or us in particular; failure to effectively maintain and modernize our information systems; events that may negatively affect our licenses with the Blue Cross and Blue Shield Association; intense competition to attract and retain employees; risks associated with our international operations; and various laws and provisions in our governing documents that may prevent or discourage takeovers and business combinations.
Last updated: Jan 26, 2022