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Investor Valerie Haertel Media T.J. Crawford Contact: Senior Vice President Contact: Vice President Investor Relations External Affairs (401) 770-4050 (212) 457-0583 FOR IMMEDIATE RELEASE CVS HEALTH REPORTS THIRD QUARTER

Key Takeaway: Investor Valerie Haertel Media T.J. Crawford Contact: Senior Vice President Contact: Vice President Investor Relations External Affairs (401) 770-4050 (212) 457-0583 CVS HEALTH REPORTS THIRD QUARTER RESULTS 2019 EPS GUIDANCE RAISED AND NARROWED, REFLECTING STRONG EXECUTION

Full Press Release Details

Investor Valerie Haertel Media T.J. Crawford
Contact: Senior Vice President Contact: Vice President
Investor Relations External Affairs
(401) 770-4050 (212) 457-0583
CVS HEALTH REPORTS THIRD QUARTER RESULTS
2019 EPS GUIDANCE RAISED AND NARROWED,
REFLECTING STRONG EXECUTION OF STRATEGIC LONG-TERM PLAN
Third Quarter Year-over-Year Highlights:
Year-to-date Highlights:
2019 Full Year Guidance:
WOONSOCKET, RHODE ISLAND, November 6, 2019 - CVS Health Corporation (NYSE: CVS) today announced operating results for the three months ended September 30, 2019.
President and Chief Executive Officer Larry Merlo stated, "Our third quarter results build on the positive momentum we have seen across the company since the beginning of the year. All of our core businesses performed in line with or above expectations, reflecting strong operational execution. As a result, we delivered strong growth and generated robust operating cash flow, which enabled us to continue to delever while returning capital to our shareholders."
Merlo continued, "Based on strong year-to-date performance, we are raising and narrowing our full-year 2019 Adjusted EPS guidance range to $6.97 to $7.05. As we approach the first anniversary of the Aetna acquisition, we are increasingly confident in the strength of our broad and differentiated assets as a combined company and our ability to deliver compelling value to our customers and the communities we serve. Looking ahead, we remain focused on successful execution of our strategic priorities and integration plans to unleash the full potential of our consumer-centric health care model and create value for all stakeholders."
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The Company presents both GAAP and non-GAAP financial measures in this press release to assist in the comparison of the Company's past financial performance with its current financial performance. See "Non-GAAP Financial Information" on pages 11 through 12 and endnotes (1) through (4) on page 27 for explanations of non-GAAP financial measures presented in this press release. See pages 13 through 17 and 25 through 26 for reconciliations of these non-GAAP financial measures to the most directly comparable GAAP financial measure.
Consolidated Third Quarter Results
Three Months Ended September 30, Nine Months Ended September 30,
In millions, except per share amounts 2019 2018 Change 2019 2018 Change
Total revenues $ 64,810 $ 47,490 $ 17,320 $ 189,887 $ 140,155 $ 49,732
Operating income 2,928 2,574 354 8,950 3,197 5,753
Adjusted operating income (1) 3,947 2,650 1,297 11,573 7,542 4,031
Net income (loss) 1,529 1,390 139 4,887 (175 ) 5,062
Diluted earnings (loss) per share from continuing operations $ 1.17 $ 1.36 $ (0.19 ) $ 3.75 $ (0.17 ) $ 3.92
Adjusted EPS (2) $ 1.84 $ 1.73 $ 0.11 $ 5.35 $ 4.89 $ 0.46
Enterprise prescriptions (5) (6) 686.6 657.0 29.6 2,049.5 1,973.6 75.9
Pharmacy Services Segment
The Pharmacy Services segment provides a full range of pharmacy benefit management services to employers, health plans, government employee groups and government sponsored programs. The segment results for the three and nine months ended September 30, 2019 and 2018 were as follows:
Three Months Ended September 30, Nine Months Ended September 30,
In millions 2019 2018 Change 2019 2018 Change
Total revenues $ 36,018 $ 33,864 $ 2,154 $ 104,418 $ 99,837 $ 4,581
Operating income 1,340 1,275 65 3,387 3,268 119
Adjusted operating income (1) 1,439 1,362 77 3,682 3,530 152
Total pharmacy claims processed (6) 509.5 466.3 43.2 1,480.3 1,405.2 75.1
Pharmacy network (7) 430.2 394.5 35.7 1,250.0 1,192.2 57.8
Mail choice (8) 79.3 71.8 7.5 230.3 213.0 17.3
See the supplemental information on page 21 for additional information regarding the performance of the Pharmacy Services segment.
The Retail/LTC segment fulfills prescriptions for medications, provides patient care programs, sells a wide-assortment of general merchandise, provides health care services through walk-in clinics and provides services to long-term care facilities. The segment results for the three and nine months ended September 30, 2019 and 2018 were as follows:
Three Months Ended September 30, Nine Months Ended September 30,
In millions 2019 2018 Change 2019 2018 Change
Total revenues $ 21,466 $ 20,856 $ 610 $ 64,028 $ 61,960 $ 2,068
Operating income 1,095 1,491 (396 ) 3,884 890 2,994
Adjusted operating income (1) 1,516 1,622 (106 ) 4,674 5,279 (605 )
Prescriptions filled (6) 352.3 331.2 21.1 1,048.2 989.7 58.5
See the supplemental information on page 22 for additional information regarding the performance of the Retail/LTC segment.
Health Care Benefits Segment
The Health Care Benefits segment provides a full range of insured and self-insured ("ASC") medical, pharmacy, dental and behavioral health products and services. For periods prior to the Aetna Acquisition Date, the Health Care Benefits segment consisted solely of the Company's SilverScript Medicare Part D prescription drug plan ("PDP") business. The segment results for the three and nine months ended September 30, 2019 and 2018 were as follows:
Three Months Ended September 30, Nine Months Ended September 30,
In millions, except percentages 2019 2018 Change 2019 2018 Change
Total revenues $ 17,181 $ 641 $ 16,540 $ 52,454 $ 2,723 $ 49,731
Operating income (loss) 1,036 74 962 3,253 (64 ) 3,317
Adjusted operating income (loss) (1) 1,423 75 1,348 4,423 (62 ) 4,485
Medical benefit ratio ("MBR") (a) 83.3 % NM 83.7 % NM
Medical membership as of September 30, 2019 22.8
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See the supplemental information on page 23 for additional information regarding the performance of the Health Care Benefits segment.
2019 Full Year Guidance
The Company revised its full year 2019 GAAP operating income guidance range to $11.77 billion to $11.95 billion from $11.82 billion to $12.02 billion and raised and narrowed its guidance range for full year 2019 adjusted operating income to $15.22 billion to $15.40 billion from $15.16 billion to $15.36 billion. The Company revised its full year 2019 GAAP diluted EPS from continuing operations guidance range to $4.90 to $4.98 from $4.93 to $5.04, and raised and narrowed its full year 2019 Adjusted EPS guidance range to $6.97 to $7.05 from $6.89 to $7.00.
The adjustments between GAAP operating income and GAAP diluted EPS from continuing operations and adjusted operating income and Adjusted EPS include, as applicable, adding back amortization of intangible assets, integration costs related to the Aetna Acquisition, store rationalization charges, gains/losses on divestitures and losses on early extinguishment of debt.
Teleconference and Webcast
The Company will be holding a conference call today for investors at 8:00 a.m. (Eastern time) to discuss its third quarter results. An audio webcast of the call will be broadcast simultaneously for all interested parties through the Investor Relations section of the CVS Health website at http://investors.cvshealth.com. This webcast will be archived and available on the website for a one-year period following the conference call.
CVS Health is the nation's premier health innovation company helping people on their path to better health. Whether in one of its pharmacies or through its health services and plans, CVS Health is pioneering a bold new approach to total health by making quality care more affordable, accessible, simple and seamless. CVS Health is community-based and locally focused, engaging consumers with the care they need when and where they need it. The Company has approximately 9,900 retail locations, approximately 1,100 walk-in medical clinics, a leading pharmacy benefits manager with approximately 102 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year and expanding specialty pharmacy services. CVS Health also serves an estimated 38 million people through traditional, voluntary and consumer-directed health insurance products and related services, including rapidly expanding Medicare Advantage offerings and a leading standalone Medicare Part D prescription drug plan. The Company believes its innovative health care model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com.
Cautionary Statement Concerning Forward-Looking Statements
The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking statements made by or on behalf of CVS Health Corporation. Statements in this press release that are forward-looking include the information under the heading "2019 Full Year Guidance" and the related endnotes and reconciliations and the information in Mr. Merlo's quoted statement. By their nature, all forward-looking statements involve risks and uncertainties. Actual results may differ materially from those contemplated by the forward-looking statements for a number of reasons as described in our Securities and Exchange Commission ("SEC") filings, including those set forth in the Risk Factors section and under the section entitled "Cautionary Statement Concerning Forward-Looking Statements" in our most recently filed Annual Report on Form 10-K and in our most recently filed Quarterly Report on Form 10-Q.
You are cautioned not to place undue reliance on CVS Health's forward looking statements. These forward-looking statements are and will be based upon management's then-current views and assumptions regarding future events and operating performance, and are applicable only as of the dates of such statements. CVS Health does not assume any duty to update or revise forward-looking statements, whether as a result of new information, future events or otherwise, as of any future date.
CVS HEALTH CORPORATION
Condensed Consolidated Statements of Operations
Three Months Ended September 30, Nine Months Ended September 30,
In millions, except per share amounts 2019 2018 2019 2018
Revenues:
Products $ 47,149 $ 46,334 $ 136,023 $ 136,035
Premiums 15,539 627 47,612 2,684
Services 1,859 308 5,447 951
Net investment income 263 221 805 485
Total revenues 64,810 47,490 189,887 140,155
Operating costs:
Cost of products sold 40,437 39,502 116,654 115,883
Benefit costs 12,850 439 39,396 2,399
Goodwill impairment - - - 3,921
Operating expenses 8,595 4,975 24,887 14,755
Total operating costs 61,882 44,916 180,937 136,958
Operating income 2,928 2,574 8,950 3,197
Interest expense 747 674 2,301 1,886
Loss on early extinguishment of debt 79 - 79 -
Other expense (income) (31 ) 1 (93 ) 7
Income before income tax provision 2,133 1,899 6,663 1,304
Income tax provision 604 509 1,776 1,478
Income (loss) from continuing operations 1,529 1,390 4,887 (174 )
Loss from discontinued operations, net of tax - - - (1 )
Net income (loss) 1,529 1,390 4,887 (175 )
Net loss attributable to noncontrolling interests 1 - - -
Net income (loss) attributable to CVS Health $ 1,530 $ 1,390 $ 4,887 $ (175 )
Basic earnings (loss) per share:
Income (loss) from continuing operations attributable to CVS Health $ 1.17 $ 1.36 $ 3.76 $ (0.17 )
Loss from discontinued operations attributable to CVS Health $ - $ - $ - $ -
Net income (loss) attributable to CVS Health $ 1.17 $ 1.36 $ 3.76 $ (0.17 )
Weighted average basic shares outstanding 1,302 1,020 1,300 1,018
Diluted earnings (loss) per share:
Income (loss) from continuing operations attributable to CVS Health $ 1.17 $ 1.36 $ 3.75 $ (0.17 )
Loss from discontinued operations attributable to CVS Health $ - $ - $ - $ -
Net income (loss) attributable to CVS Health $ 1.17 $ 1.36 $ 3.75 $ (0.17 )
Weighted average diluted shares outstanding 1,305 1,022 1,303 1,018
Dividends declared per share $ 0.50 $ 0.50 $ 1.50 $ 1.50
CVS HEALTH CORPORATION
Condensed Consolidated Balance Sheets
In millions September 30, 2019 December 31, 2018
Assets:
Cash and cash equivalents $ 5,193 $ 4,059
Investments 2,334 2,522
Accounts receivable, net 19,789 17,631
Inventories 16,028 16,450
Other current assets 4,841 4,581
Total current assets 48,185 45,243
Long-term investments 17,342 15,732
Property and equipment, net 11,651 11,349
Operating lease right-of-use assets 20,757 -
Goodwill 79,548 78,678
Intangible assets, net 33,655 36,524
Separate accounts assets 4,590 3,884
Other assets 4,385 5,046
Total assets $ 220,113 $ 196,456
Liabilities:
Accounts payable $ 9,442 $ 8,925
Pharmacy claims and discounts payable 13,099 11,365
Health care costs payable 7,014 6,147
Policyholders' funds 2,938 2,939
Accrued expenses 11,615 10,711
Other insurance liabilities 1,790 1,937
Current portion of operating lease liabilities 1,798 -
Short-term debt 1,070 720
Current portion of long-term debt 3,778 1,265
Total current liabilities 52,544 44,009
Long-term operating lease liabilities 18,826 -
Long-term debt 64,206 71,444
Deferred income taxes 7,279 7,677
Separate accounts liabilities 4,590 3,884
Other long-term insurance liabilities 7,557 8,119
Other long-term liabilities 2,178 2,780
Total liabilities 157,180 137,913
Shareholders' equity:
Preferred stock - -
Common stock and capital surplus 45,854 45,440
Treasury stock (28,207 ) (28,228 )
Retained earnings 44,017 40,911
Accumulated other comprehensive income 950 102
Total CVS Health shareholders' equity 62,614 58,225
Noncontrolling interests 319 318
Total shareholders' equity 62,933 58,543
Total liabilities and shareholders' equity $ 220,113 $ 196,456
CVS HEALTH CORPORATION
Condensed Consolidated Statements of Cash Flows
Nine Months Ended September 30,
In millions 2019 2018
Cash flows from operating activities:
Cash receipts from customers $ 184,519 $ 132,275
Cash paid for inventory and prescriptions dispensed by retail network pharmacies (109,958 ) (107,920 )
Insurance benefits paid (38,812 ) (2,400 )
Cash paid to other suppliers and employees (21,411 ) (12,305 )
Interest and investment income received 756 406
Interest paid (2,675 ) (1,759 )
Income taxes paid (2,205 ) (1,911 )
Net cash provided by operating activities 10,214 6,386
Cash flows from investing activities:
Proceeds from sales and maturities of investments 5,616 43
Purchases of investments (6,011 ) (97 )
Purchases of property and equipment (1,890 ) (1,452 )
Acquisitions (net of cash acquired) (361 ) (616 )
Proceeds from sale of subsidiary - 725
Other 16 11
Net cash used in investing activities (2,630 ) (1,386 )
Cash flows from financing activities:
Net borrowings (repayments) of short-term debt 350 (1,276 )
Proceeds from issuance of long-term debt 3,458 39,376
Repayments of long-term debt (8,350 ) (2,266 )
Derivative settlements (25 ) 446
Dividends paid (1,952 ) (1,528 )
Proceeds from exercise of stock options 183 214
Payments for taxes related to net share settlement of equity awards (85 ) (39 )
Other 11 -
Net cash provided by (used in) financing activities (6,410 ) 34,927
Net increase in cash, cash equivalents and restricted cash 1,174 39,927
Cash, cash equivalents and restricted cash at the beginning of the period 4,295 1,900
Cash, cash equivalents and restricted cash at the end of the period $ 5,469 $ 41,827
CVS HEALTH CORPORATION
Condensed Consolidated Statements of Cash Flows
Nine Months Ended September 30,
In millions 2019 2018
Reconciliation of net income (loss) to net cash provided by operating activities:
Net income (loss) $ 4,887 $ (175 )
Adjustments required to reconcile net income (loss) to net cash provided by operating activities:
Depreciation and amortization 3,275 1,911
Goodwill impairment - 3,921
Stock-based compensation 355 172
Loss on sale of subsidiary 205 86
Loss on early extinguishment of debt 79 -
Deferred income taxes and other noncash items (38 ) 210
Change in operating assets and liabilities, net of effects from acquisitions:
Accounts receivable, net (2,312 ) (1,725 )
Inventories 413 472
Other assets (374 ) (3 )
Accounts payable and pharmacy claims and discounts payable 2,330 1,839
Health care costs payable and other insurance liabilities 535 -
Other liabilities 859 (322 )
Net cash provided by operating activities $ 10,214 $ 6,386
Non-GAAP Financial Information
The Company uses non-GAAP financial measures to analyze underlying business performance and trends. The Company believes that providing these non-GAAP financial measures enhances the Company's and investors' ability to compare the Company's past financial performance with its current performance. These non-GAAP financial measures are provided as supplemental information to the financial measures presented in this press release that are calculated and presented in accordance with GAAP. Non-GAAP financial measures should not be considered a substitute for, or superior to, financial measures determined or calculated in accordance with GAAP. The Company's definitions of its non-GAAP financial measures may not be comparable to similarly titled measurements reported by other companies.
Non-GAAP financial measures such as adjusted operating income, adjusted earnings per share (EPS), adjusted income from continuing operations attributable to CVS Health, adjusted revenues and adjusted operating expenses exclude from the relevant GAAP metrics, as applicable: amortization of intangible assets and other items, if any, that neither relate to the ordinary course of the Company's business nor reflect the Company's underlying business performance.
For the periods covered in this press release, the following items are excluded from the non-GAAP financial measures described above, as applicable, because the Company believes they neither relate to the ordinary course of the Company's business nor reflect the Company's underlying business performance:
See endnotes (1) through (4) for definitions of non-GAAP financial measures. Reconciliations of each of these non-GAAP financial measures to the most directly comparable GAAP financial measure are presented on pages 13 through 17 and 25 through 26.
Reconciliations of Non-GAAP Financial Measures to the Most Directly Comparable GAAP Financial Measures
Adjusted Operating Income
The following are reconciliations of operating income to adjusted operating income:
Three Months Ended September 30, 2019
In millions Pharmacy Services Retail/ LTC Health Care Benefits Corporate/ Other Intersegment Eliminations Consolidated Totals
Operating income (loss) (GAAP measure) $ 1,340 $ 1,095 $ 1,036 $ (364 ) $ (179 ) $ 2,928
Non-GAAP adjustments:
Amortization of intangible assets 99 120 387 1 - 607
Acquisition-related integration costs - - - 111 - 111
Store rationalization charge - 96 - - - 96
Loss on divestiture of subsidiary - 205 - - - 205
Adjusted operating income (loss) (1) $ 1,439 $ 1,516 $ 1,423 $ (252 ) $ (179 ) $ 3,947
Three Months Ended September 30, 2018
In millions Pharmacy Services Retail/ LTC Health Care Benefits Corporate/ Other Intersegment Eliminations Consolidated Totals
Operating income (loss) (GAAP measure) $ 1,275 $ 1,491 $ 74 $ (70 ) $ (196 ) $ 2,574
Non-GAAP adjustments:
Amortization of intangible assets 87 127 1 - - 215
Acquisition-related transaction and integration costs - 4 - 66 - 70
Interest income on financing for the Aetna Acquisition - - - (209 ) - (209 )
Adjusted operating income (loss) (1) $ 1,362 $ 1,622 $ 75 $ (213 ) $ (196 ) $ 2,650
Nine Months Ended September 30, 2019
In millions Pharmacy Services Retail/ LTC Health Care Benefits Corporate/ Other Intersegment Eliminations Consolidated Totals
Operating income (loss) (GAAP measure) $ 3,387 $ 3,884 $ 3,253 $ (1,053 ) $ (521 ) $ 8,950
Non-GAAP adjustments:
Amortization of intangible assets 295 354 1,170 3 - 1,822
Acquisition-related integration costs - - - 365 - 365
Store rationalization charges - 231 - - - 231
Loss on divestiture of subsidiary - 205 - - - 205
Adjusted operating income (loss) (1) $ 3,682 $ 4,674 $ 4,423 $ (685 ) $ (521 ) $ 11,573
Nine Months Ended September 30, 2018
In millions Pharmacy Services Retail/ LTC Health Care Benefits Corporate/ Other Intersegment Eliminations Consolidated Totals
Operating income (loss) (GAAP measure) $ 3,268 $ 890 $ (64 ) $ (339 ) $ (558 ) $ 3,197
Non-GAAP adjustments:
Amortization of intangible assets 262 375 2 - - 639
Acquisition-related transaction and integration costs - 7 - 145 - 152
Loss on divestiture of subsidiary - 86 - - - 86
Goodwill impairment - 3,921 - - - 3,921
Interest income on financing for the Aetna Acquisition - - - (453 ) - (453 )
Adjusted operating income (loss) (1) $ 3,530 $ 5,279 $ (62 ) $ (647 ) $ (558 ) $ 7,542
Adjusted Earnings Per Share
The following are reconciliations of income (loss) from continuing operations attributable to CVS Health to adjusted income from continuing operations attributable to CVS Health and calculations of GAAP diluted EPS from continuing operations and Adjusted EPS:
Three Months Ended September 30, 2019 Three Months Ended September 30, 2018
In millions, except per share amounts Total Company Per Common Share Total Company Per Common Share
Income from continuing operations (GAAP measure) $ 1,529 $ 1,390
Net loss attributable to noncontrolling interests (GAAP measure) 1 -
Income allocable to participating securities (GAAP measure) - (1 )
Income from continuing operations attributable to CVS Health (GAAP measure) 1,530 $ 1.17 1,389 $ 1.36
Non-GAAP adjustments:
Amortization of intangible assets 607 0.46 215 0.21
Acquisition-related transaction and integration costs 111 0.09 70 0.07
Store rationalization charge 96 0.07 - -
Loss on divestiture of subsidiary 205 0.16 - -
Loss on early extinguishment of debt 79 0.06 - -
Net interest expense on financing for the Aetna Acquisition - - 227 0.22
Income tax benefit (220 ) (0.17 ) (132 ) (0.13 )
Income allocable to participating securities, net of tax (a) (1 ) - (1 ) -
Adjusted income from continuing operations attributable to CVS Health (2) $ 2,407 $ 1.84 $ 1,768 $ 1.73
Weighted average diluted shares outstanding 1,305 1,022
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Nine Months Ended September 30, 2019 Nine Months Ended September 30, 2018
In millions, except per share amounts Total Company Per Common Share Total Company Per Common Share
Income (loss) from continuing operations (GAAP measure) $ 4,887 $ (174 )
Net loss attributable to noncontrolling interests (GAAP measure) - -
Income allocable to participating securities (GAAP measure) (3 ) (3 )
Income (loss) from continuing operations attributable to CVS Health (GAAP measure) 4,884 $ 3.75 (177 ) $ (0.17 )
Non-GAAP adjustments:
Amortization of intangible assets 1,822 1.40 639 0.63
Acquisition-related transaction and integration costs 365 0.28 152 0.15
Store rationalization charges 231 0.17 - -
Loss on divestiture of subsidiary 205 0.16 86 0.08
Loss on early extinguishment of debt 79 0.06 - -
Goodwill impairment - - 3,921 3.84
Net interest expense on financing for the Aetna Acquisition - - 697 0.68
Income tax benefit (611 ) (0.47 ) (320 ) (0.31 )
Income allocable to participating securities, net of tax (a) (2 ) - (7 ) (0.01 )
Adjusted income from continuing operations attributable to CVS Health (2) $ 6,973 $ 5.35 $ 4,991 $ 4.89
Weighted average diluted shares outstanding (GAAP) (2) 1,303 1,018
Adjusted weighted average diluted shares outstanding (non-GAAP) (2) 1,303 1,020
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Adjusted Revenues and Adjusted Operating Expenses
The following is a reconciliation of total revenues to adjusted revenues:
Three Months Ended September 30, Nine Months Ended September 30,
In millions 2019 2018 2019 2018
Total revenues (GAAP measure) $ 64,810 $ 47,490 $ 189,887 $ 140,155
Non-GAAP adjustment:
Interest income on financing for the Aetna Acquisition - (209 ) - (453 )
Adjusted revenues (3) $ 64,810 $ 47,281 $ 189,887 $ 139,702
The following is a reconciliation of operating expenses to adjusted operating expenses:
Three Months Ended September 30, Nine Months Ended September 30,
In millions 2019 2018 2019 2018
Operating expenses (GAAP measure) $ 8,595 $ 4,975 $ 24,887 $ 14,755
Non-GAAP adjustments:
Amortization of intangible assets (607 ) (215 ) (1,822 ) (639 )
Acquisition-related transaction and integration costs (111 ) (70 ) (365 ) (152 )
Store rationalization charges (96 ) - (231 ) -
Loss on divestiture of subsidiary (205 ) - (205 ) (86 )
Adjusted operating expenses (4) $ 7,576 $ 4,690 $ 22,264 $ 13,878
Supplemental Information
The Company's segments maintain separate financial information, and the Company's chief operating decision maker (the "CODM") evaluates the segments' operating results on a regular basis in deciding how to allocate resources among the segments and in assessing segment performance. The CODM evaluates the performance of the Company's segments based on adjusted operating income. Effective for the first quarter of 2019, adjusted operating income is defined as operating income (GAAP measure) excluding the impact of amortization of intangible assets and other items, if any, that neither relate to the ordinary course of the Company's business nor reflect the Company's underlying business performance as further described in endnote (1). Segment financial information for the three and nine months ended September 30, 2018 has been retrospectively adjusted to conform with the current period presentation. The Company uses adjusted operating income as its principal measure of segment performance as it enhances the Company's ability to compare past financial performance with current performance and analyze underlying business performance and trends.
Effective for the first quarter of 2019, the Company realigned the composition of its segments to correspond with changes to its operating model and reflect how the CODM reviews information and manages the business. As a result of this realignment, the Company's SilverScript PDP moved from the Pharmacy Services segment to the Health Care Benefits segment. In addition, the Company moved Aetna's mail order and specialty pharmacy operations from the Health Care Benefits segment to the Pharmacy Services segment. Segment financial information for the three and nine months ended September 30, 2018, has been retrospectively adjusted to reflect these changes as shown below:
Three Months Ended September 30, 2018
In millions Pharmacy Services Retail/ LTC Health Care Benefits Corporate/ Other Intersegment Eliminations Consolidated Totals
Revenues, as previously reported $ 33,767 $ 20,856 $ - $ 217 $ (7,350 ) $ 47,490
Adjustments 97 - 641 - (738 ) -
Revenues, as adjusted $ 33,864 $ 20,856 $ 641 $ 217 $ (8,088 ) $ 47,490
Cost of products sold (a) $ 31,587 $ 15,042 $ - $ - $ (7,127 ) $ 39,502
Adjustments 651 - - - (651 ) -
Cost of products sold, as adjusted $ 32,238 $ 15,042 $ - $ - $ (7,778 ) $ 39,502
Benefit costs (a) $ 439 $ - $ - $ - $ - $ 439
Adjustments (439 ) - 439 - - -
Benefit costs, as adjusted $ - $ - $ 439 $ - $ - $ 439
Operating expenses, as previously reported $ 392 $ 4,323 $ - $ 287 $ (27 ) $ 4,975
Adjustments (41 ) - 128 - (87 ) -
Operating expenses, as adjusted $ 351 $ 4,323 $ 128 $ 287 $ (114 ) $ 4,975
Operating income (loss), as previously reported $ 1,349 $ 1,491 $ - $ (70 ) $ (196 ) $ 2,574
Adjustments (74 ) - 74 - - -
Operating income (loss), as adjusted 1,275 1,491 74 (70 ) (196 ) 2,574
Segment measure adjustments 87 131 1 (143 ) - 76
Adjusted operating income (loss) $ 1,362 $ 1,622 $ 75 $ (213 ) $ (196 ) $ 2,650
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Nine Months Ended September 30, 2018
In millions Pharmacy Services Retail/ LTC Health Care Benefits Corporate/ Other Intersegment Eliminations Consolidated Totals
Revenues, as previously reported $ 99,238 $ 61,960 $ - $ 475 $ (21,518 ) $ 140,155
Adjustments 599 - 2,723 - (3,322 ) -
Revenues, as adjusted $ 99,837 $ 61,960 $ 2,723 $ 475 $ (24,840 ) $ 140,155
Cost of products sold (a) $ 92,459 $ 44,318 $ - $ - $ (20,894 ) $ 115,883
Adjustments 3,059 - - - (3,059 ) -
Cost of products sold, as adjusted $ 95,518 $ 44,318 $ - $ - $ (23,953 ) $ 115,883
Benefit costs (a) $ 2,399 $ - $ - $ - $ - $ 2,399
Adjustments (2,399 ) - 2,399 - - -
Benefit costs, as adjusted $ - $ - $ 2,399 $ - $ - $ 2,399
Operating expenses, as previously reported $ 1,176 $ 12,831 $ - $ 814 $ (66 ) $ 14,755
Adjustments (125 ) - 388 - (263 ) -
Operating expenses, as adjusted $ 1,051 $ 12,831 $ 388 $ 814 $ (329 ) $ 14,755
Operating income (loss), as previously reported $ 3,204 $ 890 $ - $ (339 ) $ (558 ) $ 3,197
Adjustments 64 - (64 ) - - -
Operating income (loss), as adjusted 3,268 890 (64 ) (339 ) (558 ) 3,197
Segment measure adjustments 262 4,389 2 (308 ) - 4,345
Adjusted operating income (loss) $ 3,530 $ 5,279 $ (62 ) $ (647 ) $ (558 ) $ 7,542
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The following is a reconciliation of financial measures of the Company's segments to the consolidated totals:
In millions Pharmacy Services (a) Retail/ LTC Health Care Benefits Corporate/ Other Intersegment Eliminations (b) Consolidated Totals
Three Months Ended
September 30, 2019
Total revenues $ 36,018 $ 21,466 $ 17,181 $ 152 $ (10,007 ) $ 64,810
Operating income (loss) 1,340 1,095 1,036 (364 ) (179 ) 2,928
Adjusted operating income (loss) (1) 1,439 1,516 1,423 (252 ) (179 ) 3,947
September 30, 2018
Total revenues 33,864 20,856 641 217 (8,088 ) 47,490
Operating income (loss) 1,275 1,491 74 (70 ) (196 ) 2,574
Adjusted operating income (loss) (1) 1,362 1,622 75 (213 ) (196 ) 2,650
Nine Months Ended
September 30, 2019
Total revenues $ 104,418 $ 64,028 $ 52,454 $ 423 $ (31,436 ) $ 189,887
Operating income (loss) 3,387 3,884 3,253 (1,053 ) (521 ) 8,950
Adjusted operating income (loss) (1) 3,682 4,674 4,423 (685 ) (521 ) 11,573
September 30, 2018
Total revenues 99,837 61,960 2,723 475 (24,840 ) 140,155
Operating income (loss) 3,268 890 (64 ) (339 ) (558 ) 3,197
Adjusted operating income (loss) (1) 3,530 5,279 (62 ) (647 ) (558 ) 7,542
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Supplemental Information
Pharmacy Services Segment
The following table summarizes the Pharmacy Services segment's performance for the respective periods:
Three Months Ended September 30, Nine Months Ended September 30,
In millions, except percentages 2019 2018 2019 2018
Revenues:
Products $ 35,883 $ 33,746 $ 104,056 $ 99,493
Services 135 118 362 344
Total revenues 36,018 33,864 104,418 99,837
Cost of products sold 34,300 32,238 99,918 95,518
Operating expenses 378 351 1,113 1,051
Operating expenses as a % of total revenues 1.0 % 1.0 % 1.1 % 1.1 %
Operating income $ 1,340 $ 1,275 $ 3,387 $ 3,268
Operating income as a % of total revenues 3.7 % 3.8 % 3.2 % 3.3 %
Adjusted operating income (1) $ 1,439 $ 1,362 $ 3,682 $ 3,530
Adjusted operating income as a % of total revenues 4.0 % 4.0 % 3.5 % 3.5 %
Revenues (by distribution channel):
Pharmacy network (7) $ 22,469 $ 21,921 $ 66,071 $ 64,625
Mail choice (8) 13,403 11,812 37,912 34,807
Other 146 131 435 405
Pharmacy claims processed: (6)
Total 509.5 466.3 1,480.3 1,405.2
Pharmacy network (7) 430.2 394.5 1,250.0 1,192.2
Mail choice (8) 79.3 71.8 230.3 213.0
Generic dispensing rate: (6)
Total 88.1 % 87.2 % 88.3 % 87.5 %
Pharmacy network (7) 88.7 % 87.8 % 88.9 % 88.1 %
Mail choice (8) 85.3 % 83.9 % 85.1 % 84.0 %
Mail choice penetration rate (6) (8) 15.6 % 15.4 % 15.6 % 15.2 %
Supplemental Information
The following table summarizes the Retail/LTC segment's performance for the respective periods:
Three Months Ended September 30, Nine Months Ended September 30,
In millions, except percentages 2019 2018 2019 2018
Revenues:
Products $ 21,273 $ 20,676 $ 63,403 $ 61,382
Services 193 180 625 578
Total revenues 21,466 20,856 64,028 61,960
Cost of products sold 15,656 15,042 46,504 44,318
Goodwill impairment - - - 3,921
Operating expenses 4,715 4,323 13,640 12,831
Operating expenses as a % of total revenues 22.0 % 20.7 % 21.3 % 20.7 %
Operating income $ 1,095 $ 1,491 $ 3,884 $ 890
Operating income as a % of total revenues 5.1 % 7.1 % 6.1 % 1.4 %
Adjusted operating income (1) $ 1,516 $ 1,622 $ 4,674 $ 5,279
Adjusted operating income as a % of total revenues 7.1 % 7.8 % 7.3 % 8.5 %
Revenues (by major goods/service lines):
Pharmacy $ 16,687 $ 16,123 $ 49,197 $ 47,428
Front Store 4,614 4,557 14,288 13,990
Other 165 176 543 542
Prescriptions filled (6) 352.3 331.2 1,048.2 989.7
Revenues increase:
Total 2.9 % 6.4 % 3.3 % 5.9 %
Pharmacy 3.5 % 8.4 % 3.7 % 8.0 %
Front Store 1.3 % 2.0 % 2.1 % 1.5 %
Total prescription volume increase (6) 6.4 % 8.9 % 5.9 % 8.9 %
Same store sales increase: (9)
Total 3.6 % 6.7 % 3.9 % 6.2 %
Pharmacy 4.5 % 8.7 % 4.7 % 8.1 %
Front Store 0.6 % 0.8 % 1.3 % 0.5 %
Prescription volume (6) 7.8 % 9.2 % 7.3 % 9.1 %
Generic dispensing rate (6) 88.2 % 87.3 % 88.7 % 87.8 %
Supplemental Information
Health Care Benefits Segment
The following table summarizes the Health Care Benefits segment's performance for the respective periods:
Three Months Ended September 30, Nine Months Ended September 30,
In millions, except percentages 2019 2018 2019 2018
Revenues:
Premiums $ 15,507 $ 627 $ 47,543 $ 2,684
Services 1,528 10 4,453 29
Net investment income 146 4 458 10
Total revenues 17,181 641 52,454 2,723
Benefit costs 12,914 439 39,815 2,399
MBR (Benefit costs as a % of premium revenues) (a) 83.3 % NM 83.7 % NM
Operating expenses $ 3,231 $ 128 $ 9,386 $ 388
Operating expenses as a % of total revenues 18.8 % 20.0 % 17.9 % 14.2 %
Operating income (loss) $ 1,036 $ 74 $ 3,253 $ (64 )
Operating income (loss) as a % of total revenues (b) 6.0 % 11.5 % 6.2 % NM
Adjusted operating income (loss) (1) $ 1,423 $ 75 $ 4,423 $ (62 )
Adjusted operating income (loss) as a % of total revenues (b) 8.3 % 11.7 % 8.4 % NM
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The following table summarizes the Health Care Benefits segment's medical membership for the respective periods:
September 30, 2019 June 30, 2019 December 31, 2018
In thousands Insured ASC Total Insured ASC Total Insured ASC Total
Medical membership:
Commercial 3,560 14,159 17,719 3,571 14,276 17,847 3,871 13,888 17,759
Medicare Advantage 2,304 - 2,304 2,264 - 2,264 1,758 - 1,758
Medicare Supplement 842 - 842 819 - 819 793 - 793
Medicaid 1,382 562 1,944 1,344 562 1,906 1,128 663 1,791
Total medical membership 8,088 14,721 22,809 7,998 14,838 22,836 7,550 14,551 22,101
Supplemental membership information:
Medicare Prescription Drug Plan (standalone) (a) 5,998 6,004 6,134
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Supplemental Information
The following table shows the components of the change in health care costs payable during the nine months ended September 30, 2019:
In millions
Health care costs payable, beginning of period $ 6,147
Less: Reinsurance recoverables 4
Health care costs payable, beginning of period, net 6,143
Add: Components of incurred health care costs
Current year 39,657
Prior years (a) (511 )
Total incurred health care costs (b) 39,146
Less: Claims paid
Current year 33,032
Prior years 5,253
Total claims paid 38,285
Add: Premium deficiency reserve 6
Health care costs payable, end of period, net 7,010
Add: Reinsurance recoverables 4
Health care costs payable, end of period $ 7,014
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Days Claims Payable (Unaudited)
September 30, 2019 June 30, 2019 March 31, 2019
Days Claims Payable (a) 51 48 45
Last updated: Nov 6, 2019